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What is Aerospoke's warranty policy?

 
Aerospoke Corporation warrants its wheels against defects in materials and workmanship for one (1) year from the date of purchase. This is a limited warrany which requires proof of purchase. All warranty claims must be made directly to Aerospoke Corporation. Please do not take your wheel back to the dealer. Should you need warranty work or service of any kind, contact Aerospoke for a return authorization number (RA#). This number must be clearly maked on the outside of the packaging. In addition, please include all contact information along with any additional correspondence. Items shipped to Aerospoke without a RA# may not be accepted.
 
Aerospoke's warranty does NOT cover normal wear and tear, improper assembly, DAMAGE DUE TO IMPACT OR BENDING, use for purpose or application other than specifically designed for, or for accessories not originally intended or compatible with the wheel or wheels. Aerospoke reserves sole right to make warranty determinations and is not responsible for inbound shipping charges or damage during shipping.
 

What is Aerospoke's Policy for non-warranty returns - trade-ins, crashes, etc?

 

The aluminum rims on your Aerospoke composite wheel are an integral part of the wheel and cannot be replaced. Hubs can be serviced and replaced separately providing there are no incompatibility issues, and parts are available for your specific wheel or hub. Older wheels and hubs may require parts that are no longer manufactured.

You may trade in your Aerospoke wheel, damaged or not, for a new one at any time for $150.00 per wheel plus shipping/ handling. This is NOT a prepaid insurance policy. Payment is to be made at time of trade-in, and requires receipt of old wheel first. Certain restrictions and upgrade charges may apply. Call Aerospoke for details.

 

What is the runout tolerance of Aerospoke wheels?

 
Each Aerospoke is individually tested to assure that it is within our strict .020" runout tolerance, laterally and radially. The wheels should remain true with normal use and circumstances. Do not put your Aerospoke composite wheel under stress for a prolonged period of time. An example of this would be putting your wheel in your trunk (especially in hot weather) and putting a heavy object on top of it causing it to remain in the flexed state for an extended period of time. This can cause warpage of the wheel.

Be sure to periodically inspect the wheel for damage. Keeps the endcaps of the hubs tightened firmly with two 5mm hex wrenches.

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